Overview

The following rules and regulations apply to all visitors to or users of the Haven Pharmacy Burke’s web site, the home page of which is at www.havenpharmacyburkes .ie. By using this web site, you agree to be bound by these rules and regulations, as they may be modified by the Haven Pharmacy Burke’s at any time and posted on this web site. In the event of a violation of these rules and regulations, Haven Pharmacy Burke’s reserves the right to seek all remedies available by law and in equity.

Ownership of rights

All rights, including copyright, in this website, are owned by or licensed to the Haven Pharmacy Burke’s. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Eligibility

In order to make a purchase through Haven Pharmacy Burke’s website or to use some of the services or features made available to you on our website, you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change the registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

Ordering errors

You are able to correct errors on your order up to the point at which you click on 'Confirm Order' on the Shopping Basket page of our ordering process.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us quoting your order number.  Please note that we reserve the right to reject any offer to purchase by you at any time.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Payment

Payment can be made by any of the following methods; Visa, Mastercard, Laser and Switch. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to the Haven Pharmacy Burke’s, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

Haven Pharmacy Burke’s uses Stripe to process all card payments. Stripe is a leading payment service provider and complies with all the PCI DSS. The Payment Card Industry Data Security Standard (PCI DSS) is a worldwide information security standard which dictates how sensitive details such as credit card numbers should be handled, stored and transmitted.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Delivery 

Delivery is only available in the Republic of Ireland. We use An Post for delivery. A charge of €5 will apply. Please allow 7-10 working days to receive your order. We will email you once your order is received and again when it is dispatched. 

Returns 

All returns must be made 14 days from date of receipt. Items purchased more than 14 days on receipt cannot be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Products should be returned in its original packaging with all tags etc attached. 

Please return to : 

Haven Pharmacy Burkes 
North Square,
Macroom, 
Co. Cork, 
P12 NH58

We regret that we cannot refund the cost of shipping.

Exchanges

If you want to exchange your product for a different size/style please follow the standard returns policy outlined above. We will process a refund to your card on receipt of your purchase. In the case of MBT shoes, you are free to order another pair of shoes in your preferred size. 

You will be responsible for paying your own shipping costs for returning your item as these are non-refundable.